Summary: If your customer interview questions focus too narrowly on a problem that must be solved, you run the risk of missing information that could be critical to a successful outcome. In this week’s column, Naomi Karten says playing detective improves your ability to gather information. To improve the odds of success, it’s important to ask questions from multiple perspectives—and to pay attention not only to the customers’ response, but to how they say it as well.
by Terry Stanfield
Paid search is a great way to get web traffic to your site from the major search engines. It also can drain your marketing budget in very quickly if not done properly. Someone is going to profit from your paid search campaign. Is it going to be the search engines or or us? Search engines make their money from clicks on our ads. The more clicks on our ads the more money they get. The real goal should be “more conversions with less clicks and lower cost”.
Here are some strategies that should help.
